Who’s better to hire a web design agency or a freelancer?

Author: W&P

Date: 31/10/2024

When a business searches Google for local web designers, it is often presented with a mix of freelancers and web design agencies.

If you typed into Google.co.uk “local web design agencies,” you would often get a list of the larger digital marketing agencies in that area.

However, if you were running a search such as “web design companies,” you would often get a mix of sole trader freelancers through to large marketing companies, sometimes employing in excess of one hundred staff.

So, knowing which one to choose can seem daunting. You don’t want to go bargain basement, as most company directors fully appreciate that it’s crucial for most businesses’ success to get a really well-designed website that offers shoppers a good U.X.

On the other hand, most businesses don’t want to get talked into a website designed by a large digital marketing agency that will charge an absolute arm and a leg. So where’s the balance? What should you be opting for, an agency or a freelancer?

As we have been busy bees in the Cardiff area creating websites for small and more significant businesses, we are well-placed to explain the pros and cons of choosing freelancers or an agency.

So, whether you’re a budding entrepreneur or a seasoned veteran of running a business, this guide will be useful as we explain the pros and cons of choosing an agency over a web design freelancer.

So, how many people will you need to work on improving your business marketing?

First, consider this, how many different marketing skill sets do you need to promote your business?

You might be a plumber who just needs a brochure website built, in which case, you can hire any type of web design company. Some freelancers can design an absolutely amazing browser website, and if you’re not worried about investing in search engine optimisation, then freelancers are most of the time the way to go if their work is good quality.

We say that because the prices are likely to be lower and more affordable, and you often get a good level of customer service from web design freelancers because they run the business and care about offering a good level of service.

On the other hand, sure, you could fork out a ton on getting an agency to design, say, a WordPress brochure website for your business. But you might ask, when this job is pretty straightforward, why are you paying agency rates to design what should be a straightforward website for a plumber or a construction-related company?

On the other hand, if you are a more significant business or a business that wants to improve its ranking in Google.co.uk, you will need to hire an agency or a freelancer with two distinct skill sets.

That’s web design and SEO skill set; now, you might automatically think web designers can do both, so wear two hats. Yet you might be surprised.

Jack of all trades, master of none

It is entirely possible to hire a freelance web designer who is just really good at what they do. Yet they may also offer local SEO services and make a complete pig’s ear of the job.

The reason is that search engine optimisation, whether it’s local or organic SEO, is not simple. Google and the other major search engines are constantly improving and changing their algorithms, so unless the SEO consultant has their finger on the pulse, you will soon be left behind.

Now, what can happen is that some web designers are good at, say, designing a WordPress website, yet the SEO methods they employ might be outdated. That’s because a freelancer business, by definition, is just one person, so can they offer a good service when it comes to designing websites and offering to improve a business’s SEO?

Well, sometimes yes, they can, but in our view, having been doing this for 10 years, it’s rare to meet freelancers who are absolutely ace at web design and SEO. Normally, it’s just one of the other.

However, exceptions exist; you can have some good web designer freelancers and SEO consultants rolled into one. Because the skill sets needed are pretty different, you will generally need an agency, which usually has a team of SEO consultants and then a team of web designers and web developers.

This is not to say the skill sets operate in entirely separate silos from each other and that the work doesn’t overlap. That’s because for SEO to be effective today, you need good web design, yet for that to happen, both teams must communicate well. So, in our view, if your business is serious about improving your search engine optimisation and you want an excellent website built, we would head over to an agency that employs separate people to complete the work.

Trust us when we say this: to be good at SEO, you need your finger on the pulse, and to cut the mustard, so to speak, the SEO expert must be reading and brushing up on their knowledge daily. Now, when you look at the global brands, the vast multi-billion-dollar companies out there, they don’t put out job adverts for SEO experts/web designers, as they know to be good, ace at what you do; these are two completely different skill sets. To be at the top of your game, you usually must choose which side of the fence you sit on; you can’t often be good at both.

Web Design Agencies Vs Freelancers

So, often, the choice between hiring a freelancer or a web design agency boils down to one crucial factor: price.

Often, there’s a huge difference in price between what a freelancer charges and what a marketing agency charges.
When you consider the overheads, some of the best designers in Wales are based in Cardiff Bay and the city centre. As you can imagine, the rent or running costs of a building will be considerable.

However, to get the best web designers with the best skill set, in terms of hiring a WordPress designer, sometimes these staff are employed by these agencies, so it’s well worth paying the premium.

However, if you’re very clear about how you want the design to look and know which CMS you want, then why contact web design freelancers for a quote?

Although the quote will often be lower than that of an agency, there’s often one very big drawback to hiring a freelancer.

There are only so many hours in the day, and working as a self-employed person means you are likely to encounter very busy periods. This means a new website that needs designing may get on the back burner.

This means that where an agency might have been able to complete the website design in two weeks, you could sometimes be waiting a lot longer for a web design freelancer to do the same work.

If you are in a rush to get the website designed, then it might be better to choose a web design agency. However, all businesses, regardless of whether there’s one staff member employed or 1000, can get very busy at certain times of the year, such as the run-up to Christmas. So, you have to get a good idea from the web designers about how long they think it will take to complete the design.

How simple or complex is the web design?

So, if it’s a relatively straightforward brochure-style website, most web designers can design it quickly.

However, if the website is more complex, say, an e-commerce website built, perhaps with a large number of product lines, then you will often need a web design agency for this work.

A freelancer will get overwhelmed if they have to design an e-commerce website with a wide range of products, do the copywriting, do the on-page SEO, and do all the needed design work. This type of web design work often requires a team of staff to work on it. Therefore, a freelancer might be able to complete the job, but it might take a very long time.

So, consider how complex the project is and also what staff you require to complete it. We say this because even web design companies vary massively in terms of staff numbers.

Some agencies might have multiple web designers who specialise in Drupal, WordPress, and Kentico. Well, some other agencies might just have one designer who only builds using WordPress.

You might also need an on-page SEO consultant, a UX designer, a WordPress developer, and a copywriter. So you might have several staff working on one website, so often for e-commerce websites, you must hire a marketing agency.

What are the main disadvantages of choosing a web design agency?

Well, if you choose a really good web design agency, there are often no real drawbacks. You have the possibility of creating a business relationship with them, where, under one roof, they can offer all of the digital marketing services your business needs for the foreseeable future.

Therefore, we are just an e-mail away if you need a job advertisement added to your vacancy page or if you want to spend more on your Google AdWords in the run-up to Christmas.

However, it often boils down to cost. Many businesses don’t hire agencies because of cost. Sometimes, they might have a minimum pricing of 10k to design a brochure website. This is obviously unaffordable for many small businesses.

So, we would say that the only real drawback to hiring a well-known and respected SEO agency or web design company is often price. These companies have often become so successful that they don’t want to work on lower-cost brochure websites. They often have a minimum price point in place to design a website, which can be out of reach for some businesses.

However, for other businesses that can afford to hire an agency, it’s often really beneficial for them to have one company managing Google AdWords, organic SEO, and web design rather than having to work with, say, three different businesses. It takes a lot of time to communicate with all of these different businesses rather than hiring one agency that can manage everything for you.